The rule
A SharkJR plan is a personalised digital product. It is built from your answers, your injuries, your equipment and your schedule, and once it is written it cannot be resold to anyone else or taken back.
Before your plan is delivered to your account: cancel and receive a full refund, no reason needed. Once your plan has been delivered: the purchase is non-refundable. Delivery means the plan is visible in your SharkJR app account, or has been sent to you on the channel you agreed to.
Cancelling before delivery
Message us on WhatsApp or by email with the phone number or email you used at checkout, and say you want to cancel. You do not owe us an explanation.
If your plan has not been delivered yet, we stop the work and refund the full amount you paid to the same method you paid with.
After the plan is delivered
From that point, the first month is not refundable — the work it paid for has been done and handed over.
You can still stop at any time. Cancelling a monthly package ends it at the end of the month you have already paid for, and nothing is charged after that. There is no lock-in and no cancellation fee.
If the plan is wrong for you
A plan that does not fit — wrong equipment, an injury we were not told about clearly enough, a schedule that does not work — is a revision, not a refund. Tell your coach and it is rewritten as part of your subscription.
That is the fastest route to a plan you will actually use, and it does not cost you anything.
In-person and private sessions
Private sessions can be rescheduled free of charge with at least 24 hours' notice. A session missed without notice, or cancelled inside 24 hours, counts as used.
If we cancel or move a session, it is rescheduled at no cost to you, or credited back if it cannot be rescheduled.
Duplicate and failed payments
If you were charged twice for the same order, or charged for an order that never opened, that is our problem to fix and the full amount is returned. Send us the payment reference and we will handle it.
Some failed payments show as a temporary hold from your bank rather than a real charge. Those are released by the bank without any action from us.
How a refund is processed
Approved refunds go back to the original payment method — we cannot send a card refund to a wallet or to cash.
We submit approved refunds to the payment provider within 5 working days. How long it then takes to appear on your statement is set by your bank or card issuer and is outside our control.
Before you open a dispute
If something has gone wrong, message us first. A dispute opened with the bank freezes the payment for weeks and slows down the very refund you are asking for.
Where a refund is due under this policy, it will be paid. Where a dispute is opened over a plan that was delivered and used, we will provide the delivery record to the payment provider.
Exceptions
We look at genuinely exceptional situations — a serious medical event, for instance — case by case, and may pause a subscription or issue a partial refund at our discretion. That is a judgement we make, not an entitlement this policy creates.
Nothing in this policy removes any right you have as a consumer under Egyptian law.
Requesting a refund
Message the WhatsApp number below, or write to support@sharkjr.com, with the name and phone number on the order and the date of payment. You will get a reply confirming the outcome and, where a refund applies, when it was submitted.